What you need to know.
Satisfaction Guarantee
We are thankful for your support and want you to be happy to with your order. We guarantee our tubers are true to variety and will arrive with at least one viable eye. Our tubers are stored with care in a quality controlled environment and we have started the process of "waking them up" prior to the sale. Some eyes may be sprouted already and some may need more time to wake up. Upon receiving your order, please open the box and inspect your tubers immediately. Please report any questions or concerns via email to: circleriverflowers@gmail.com within 7 days of receipt. Anything after 7 days, the tuber is the sole responsibilties of the purchaser.
Shipping
Dahlia tubers will be shipped via USPS priority mail to the United States only; this includes Alaska and Hawaii. Tuber orders will ship after April 21, once freezing temperatures are clear of the forecast. We cannot fulfill early shipping requests. You will receive notification once the order ships, however, we are unable to guarantee an arrival time due to USPS delays.
Shipping Cost
Local pick-up is available, and the cost of shipping is below. During checkout, you will be asked to count your tubers and choose the appropriate shipping cost. Please do not try to "save" and choose a cheaper shipping option. If your chosen shipping cost is not accurate to the number of tubers in your order, we reserve the right to cancel your order.
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1-3 tubers | $12.00
4-10 tubers | $20.00
11+ tubers | $25.00
Shipping Issues
Once your order has been shipped and you receive an email with tracking information, we cannot be held responsible for any mishandling, delays, or lost packages caused by USPS. We encourage you to reach out directly to USPS to file a claim directly.
Local Pick-Up
To pick up your order in North Bend, please choose "Local Pick-Up" at checkout. Local pick-up will be available the week of April 28. Our address will be included as part of your confirmation mail. If you fail to pick up your order within 5 days of your confirmation email, we cannot be held responsible for any damage to your tubers.
Items in Your Cart vs Purchased
An item placed in your cart does not mean that item is reserved. Your order is only confirmed once you checkout and receive an order confirmation email. Please be aware that if you are trying to purchase many different varieties some may sell out before you are able to checkout. We understand the frustration of missing out on a variety that you were hoping to purchase - and we appreciate your understanding of the process. We are thankful to be able to offer multiple varieties for purchase, but we are do have limited stock as we are a small farm.
Combined Orders
We are not able to guarantee combined orders at this time. Our farm is a small and so is our team - thank you for your understanding.
Payment
We accept most major credit cards.
Dahlia Virus
Our team is diligent at keeping our farm plants healthy and virus free. Our tools are cleaned regularly and we sanitize between cuts and during the dividing process. Unfortunately, virus is common in the dahlia world and we cannot guarantee that there is no dormant virus within our tubers. We are not able refund for plants displaying virus symptoms, as there are a number of environmental situations that may contribute to such symptoms.
Trademarked Varieties
Our farm is working towards being an authorized seller of KA (R) dahlias. KA is a trademarked brand and as a licensed seller, we will send a percentage of each tuber sale back to Santa Crus Dahlias. If you purchase a KA variety, you can grow, propagate, trade, gift, or donate the tubers. You may also sell blooms as cut flowers and collect or sell the seeds. However, if you would like to sell KA tuber, you must become a licensed seller. IF you have any questions about their trademark policy, we encourage you to reach out to the hybridizer, Kristine, as Santa Cruz Dahlias directly for further details. You can also read more about this on their website: santacruzdahlias.com. As mentioned above, we are in the process of becoming licensed sellers. No royalty payments are required for sales before July 2025.